Learn about refunds on Google Play

After you request a refund through the Google Play website or the “Request a refund” button above, you can check the status of your request. SkiptomaincontentLearnaboutrefundsonGooglePlayGooglemaygiverefundsforsomeGooglePlaypurchases,dependingontherefundpoliciesdescribedbelow.Youcanalsocontactthedeveloperdirectly. Ifapurchasewasaccidentallymadebyafriendorfamilymemberusingyouraccount,requestarefundontheGooglePlaywebsite. IfyoufindaGooglePlaypurchaseonyourcardorotherpaymentmethodthatyoudidn'tmakeandthatwasn'tmadebyanyoneyouknow,reportunauthorizedcharges within120daysofthetransaction. Ifyourrefundrequesthasbeenapproved,seehowlongyourrefundwilltake. ForUnitedKingdomandEuropeanEconomicAreausers IfyouarelocatedintheEuropeanEconomicAreaortheUnitedKingdomandmadeapurchaseonorafterMarch28,2018,learnhowtogetarefund. Requestarefundforrecentpurchases Ifit’sbeenlessthan48hourssinceyouboughtanappormadeanin-apppurchase:YoucanrequestarefundthroughGooglePlay. Ifyouboughtmovies,books,orothercontent:Youmaybeabletorequestarefundmorethan48hoursafteryourpurchase(checkpolicybelow). You’llusuallygetadecisionwithin1businessdaybutitcantakeupto4businessdays. Requestarefund Checkthestatusofarefundrequest AfteryourequestarefundthroughtheGooglePlaywebsiteor the“Requestarefund”buttonabove,youcancheckthestatusofyourrequest. Checkyourrefundrequeststatus Requestarefundwhenit'snotlistedunderrecentpurchases Ifyoudon'tfindyourpurchaseontherecentpurchaseslist,youcanrequestarefundfromtheGooglePlaywebsite.Usetheoptionsbelowtorequestarefund. Explorerefundrequestoptions Option1:RequestarefundontheGooglePlaywebsite Ifit’sbeenlessthan48hourssinceyouboughtanappormadeanin-apppurchase:YoucanrequestarefundthroughGooglePlay. Ifyouboughtmovies,books,orothercontent:Youmaybeabletorequestarefundmorethan48hoursafteryourpurchase(checkpolicybelow). Gotoplay.google.com. Atthetopright,clickyourprofileicon. Select Payments&subscriptions Budget&orderhistory. Findtheorderyouwanttoreturn. SelectRequestarefundorReportaproblem. Choosetheoptionthatdescribesyoursituation. Completetheformandnotethatyou'dlikearefund. You'llgetamessagethatsays"Thankyouforsharingyourconcerns."You'llalsoreceiveanemailwitharefunddecision. Tip: Ifyouhavemultiplerefundrequests,repeatthesestepsforeachitemyoubought. Ifyoudon'tfindtheorder,youmayhaveboughtitonadifferentGoogleAccount.Findouthowtoswitchaccounts. Mostemailswithrefunddecisionsarrivewithin15minutes,buttheycantakeupto4businessdays. Forhardwaredevices:ToreturnorgetarefundfordevicesyouboughtontheGoogleStore,gototheGoogleStorerefundspage. Option2:AskforarefundontheGoogleAssistant YoucanalsotellGoogleAssistantonyourdevicethatyouwantaGooglePlayrefund. TorequestarefundfromtheGoogleAssistant,youmustuseUSEnglishonyourdevice. LearnmoreaboutGoogleAssistant. Option3:Getsupportfromthe developeroftheapp MostappsonthePlayStorearemadebythird-partydevelopers,notbyGoogle.Thedevelopersshouldsupporttheirappsandmakesuretheyworkwellforyou. Youshouldcontacttheappdeveloperif: Youhaveaquestionaboutanapp. Youmadeanin-apppurchasebutitwasn’tdeliveredorisn’tworkingasyouexpected.  Youwantarefundandit’sbeenmorethan48hourssinceyoumadethepurchase.Thedevelopercanhelpwithpurchaseissuesandcanprocessrefundspursuanttoitspoliciesandapplicablelaws​.  Findhowtocontacttheappdeveloper. Note:Someinformationrelatedtorefundrequestsmaybesharedwithdevelopers. GooglePlayrefundpolicies Refundpoliciesaredifferentdependingonwhatyoubought.Selectalinkformoreinformation. Youmaygetanautomaticrefundifyouuninstallapaidappshortlyafterfirstbuyingit.Ifyouwanttoreinstalltheapp,you'llhavetobuyitagainandyoumaynotbeeligibleforarefundonthatpurchase. Ifyougiveyouraccountorpaymentdetailstosomeoneelse,appeartobeabusingourpolicies,ordon’tprotectyouraccountwithauthentication,weusuallycan’tissuearefund. Apps,games,&in-apppurchases(includingsubscriptions) Googledoesn'tgiverefundsformostGooglePlaypurchases.However,thereareexceptionsdetailedbelow.Youcanalsocontactthedeveloperdirectly.Thedevelopercanhelpwithpurchaseissuesandcanprocessrefundsaccordingtotheirpoliciesandapplicablelaws. Refundpolicy Within48hours:Youmaybeabletogetarefunddependingonthedetailsofthepurchase.Followthese instructions.  After48hours:Contactthedevelopertotroubleshootandfindoutifyoucangetarefund.Developershavetheirownpoliciesandlegalrequirementsandmaybeabletogiveyouarefund.  Important:   Youcanonlyreturnanapporgameforarefundonce.Ifyoubuyitagainyoucan'tgetarefund.Ifarefundisissued,you'llloseaccesstotheitem.  Ifyoubuymultipleitemsinonepurchase,youcanonlyrefundtheentirepurchase.Youcan'trefundindividualitemsofthatpurchase. GooglePlayPass YourPlayPasssubscriptioncanbecanceledatanytime.You’llstillhaveaccesstothesubscriptionuntiltheendoftheperiodyouhavepaidfor. Ifyoucancelwithinthefirst48hoursofamonthlysubscriptionandrequestarefund,wemayrefundthecostofthemonthinwhichyoucanceled. PlayPoints IfyouareabletorefundanitemthatyouboughtonGooglePlay,anypointsearnedonthatpurchasewillbedeductedfromyourPlayPointsbalanceandlevelprogress. Ifyoudon’thaveenoughpointstocoverthedeductedpointsfromtherefundeditem,yourpointsbalancewillbecomenegative.  Ifyoudon’thaveenoughpointstostayatyourcurrentlevelafterthepointsaredeductedfromyourlevelprogress,youmightgodownalevel.  Ifyoumadeapurchaseusingacoupon,andyougetthepurchaserefunded,you’llgetbackanyamountyoupaidusingyourformofpaymentandthepointsyouused forthecoupon.Youwillneedtoexchangepointsforanothercouponifavailable.  Ifyouusedpointsforanapp,game,andin-appitemandwouldlikearefund,checkourrefundpolicies. PointsusedtosupportagoodcauseorforPlayCreditarenotrefundable. LearnmoreaboutPlayPointsTermsofService. GooglePlayMovies&TVorGoogleTV Ifyourvideowon'tplayproperly,trythese tipstofixplaybackissues.Ifyouwouldstilllikearefundoryouarerequestingtherefundforanotherreason,seetheinfo below.  Refundavailability Ifyouhaven'tstartedwatchingityet,youcanrequestarefundwithin 7daysofyourpurchase. IfyourmovieorTVshowisdefective,unavailable,ordoesn'tperformasstated,youcanrequestarefundwithin65daysofyourpurchase. IfyoureturnthemovieorTVshowforarefunditmayberemovedfromyourlibraryandyoumaynotbeabletowatchit. GooglePlayBooks Ifyoure-bookoraudiobookwon'tloadorplay,trythesetroubleshootingsteps. Ifyouwouldstilllikearefundoryouarerequestingtherefundforanotherreason,seetheinfo below. Refundavailabilityforsinglereturnsandbooksbundles Forrefundsone-books: Youmayrequestarefundwithin7daysofpurchase,exceptforrentalsofe-booksforwhichallsalesarefinal. Ifthee-bookdoesn’twork,youcanrequestarefundatanytimewithin65daysofpurchase. Ifyouboughtane-booksbundle,you’llonlybeabletorequest arefundforthefullbundle. Refundsonaudiobooksdepend onwhereyouboughttheaudiobook: Allsalesarefinal,exceptforthefollowinginstances: SouthKoreancustomers:Youcanrequestarefundwithin7daysofpurchase,aslongasyouhavenotstartedlisteningtotheaudiobook. Iftheaudiobookdoesn’twork,youcanrequestarefundatanytime. Forrefundsonbundles: Youcanrequestafull-bundlerefundwithin7daysofpurchase,aslongasyouhaven'tdownloadedorexportedmultiplebooksinthebundle. Ifabookinthebundledoesn'twork,youmayrequestarefundforthatbookwithin180daysofpurchase. Ifyourrefundisapproved,thee-bookoraudiobookmayberemovedfromyourlibraryandyoumaynotbeabletoreadorlistentoit. GooglePlayNewsstand Singleissues Single-issuepurchasesofmagazinetitlesarenotrefundableunlessyoucan'taccesstheissueorthereisadefectwiththecontent. Subscriptions Subscriptionscanbecanceledatanytimeif: Youareunabletoaccessthecontent,or Youcancelwithinthefirst7daysofthesubscription. Tip:Wecanonlyrefundactivesubscriptions,andareunabletorefundsubscriptionsthathavealreadyended.Ifyoureturnapublicationitmayberemovedfromyourlibraryandyoumaynotbeabletoaccessit. SubscribewithGoogle Cancelingasubscription  InyourGoogleAccount,gotoPayments&subscriptions. Tocancel,pause,orchangethesubscription,under“Subscriptions,”clickManagesubscriptions.  Learnhowtocancel,pause,orchangeasubscriptiononGooglePlay. Requestingarefundforasubscription LearnhowtorequestarefundforaGooglePlaypurchase.YoucanalsocontacttheGooglePlaysupportteamtorequestarefund. GoogledoesnotproviderefundsformostSubscribewithGooglepurchasesunless(1)theyarefaulty;(2)theydonotmatchtheirstatedbenefitsontheSubscribewithGoogleinterface;or(3)ifyouhaveaRightofWithdrawalasdescribedintheSubscribewithGoogleAdditionalTermsofService. Note:Ifyoudon’ttakereasonablestepstoprotectyouraccountfromunwantedpurchases–forexample,youprovidedyouraccountorpaymentdetailstosomeoneelseordidn’tprotectyouraccountwithauthentication–weusuallycan’tissuearefund. PurchasewithinactionontheGoogleAssistant Refundpolicy Within48hours:Youmaybeabletogetarefunddependingonthedetailsofthepurchase.Followthese instructions.  After48hours:Contactthedevelopertotroubleshootandfindoutifyoucangetarefund.Developershavetheirownpoliciesandlegalrequirementsandmaybeabletogiveyouarefund.  GooglePlaygiftcards&GooglePlaybalance PlaygiftcardsandotherprepaidPlaybalance,includingcashtop-ups,arenotrefundableortransferableunlessrequiredbylaw(forinstance,underageuseraccounts).PromotionalPlaybalanceisnotrefundableortransferable. U.Sresidentswhohaveredeemedgiftcardsornon-promotionalgiftcodesmayrequestarefundfortheirGooglePlayBalanceiftheamountisbelow$10. Brazilianresidentswhohaveredeemedgiftcardsornon-promotionalgiftcodesmayrequesttherefundoftheirGooglePlayBalance. Koreanresidentswhohaveredeemedgiftcardsornon-promotionalgiftcodesmayrequestarefundofthecardamountforresidualvaluesofGooglePlayBalanceequalto40%orlessofthefacevalueofgiftcard. InaccordancewiththeFairTreatmentof FinancialConsumersPolicy,Malaysianresidentswhoredeemedgiftcardsornon-promotionalgiftcodesmayrequestaone-timerefundoftheirGooglePlayBalance. GooglePlaygifts Important:ThisappliesonlytogiftsofGooglePlaycreditorGooglePlayBookspurchasedthroughGoogle.Ifyourgiftwaspurchasedthroughathird-partyretailer,contacttheretailerforrefundinformation. Ifyouwanttoreturnyourgift,letthepurchaserknowsotheycancontactus.Tips: Wecanonlyissuearefundtothepersonwhopurchasedthegift. Refundscanonlybeissuedforgiftswhichhavenotbeenredeemed. Thegiftcodeisnotredeemableoncethegiftisrefunded. RefundsforGooglePlaycreditgiftsareonlyavailablefor3monthsfromthedateofpurchase. GooglePlaydonations Donationstononprofitsarenon-refundable.Ifyou have problemswithapayment,contactoursupportteam. Refundsforitemspaidforataconveniencestoreusingacode Ifyoupayforitemsusingacodeataconveniencestoreandrequestarefund,anyrefundsissuedtoyoubyGooglePlaywillbegivenbacktoyouasGooglePlaycredit. Stadia LearnmoreaboutStadiarefundpolicies. Refundturnaroundtimes RefundsfromGooglePlayarereturnedtothepaymentmethodusedtomaketheoriginalpurchase.Refundstakedifferentamountsoftimedependingonhowyoupaid.  Ifyourrefundtakeslongerthanexpected,checkyourrefundstatusonyourGooglePay account.Ifthestatusis"Refunded,"you'llseeacreditonyourformofpayment.Ifthestatusis"Cancelled,"theorderwasnevercharged andsoyouwon'tseeacreditonyourformofpayment.  YouTube LearnmoreaboutYouTuberefundpolicies Refundturnaroundtimes RefundsfromGooglePlayarereturnedtothepaymentmethodusedtomaketheoriginalpurchase.Refundstakedifferentamountsoftimedependingonhowyoupaid. Ifyourrefundtakeslongerthanexpected,checkyourrefundstatusonyourGooglePayaccount.Ifthestatusis"Refunded,"you'llfindacreditonyourformofpayment.Ifthestatusis"Cancelled,"theorderwasneverchargedandsoyouwon'tfindacreditonyourformofpayment. Refundtimelines RefundsfromGooglePlayarereturnedtothepaymentmethodusedtomaketheoriginalpurchase.Refundstakedifferentamountsoftimedependingonhowyoupaid. Ifyourrefundistakinglongerthanexpected,checkyourrefundstatusonyourGooglePayaccount.Ifthestatusis"Refunded"youwillseeacreditonyourformofpayment.Ifthestatusis"Cancelled"theorderwasneverchargedandsoyouwillnotseeacreditonyourformofpayment. Paymentmethod EstimatedRefundtime Creditordebitcard 3–5businessdays Processingtimecanbeaffectedbythecardissuerandsometimestakes upto10businessdays. Ifyourcreditcardisnolongeractive,refundswillgotothebankthatissuedyourcard.Contactthebanktorecoverfunds. AirPay,TrueMoneyWallet,Linepay(Thailandonly) 1–5businessdays. Refundsshouldappearintheuser's account.  AliPayHK(HongKongonly) 1–5businessdays. Refundsshouldappearontheuser'se-Walletaccount. Edy 1-5businessdays RefundsareappliedtoyourGooglePlayCreditbalance. GCash 1–5businessdays. Refundsshouldappearintheuser's account. Mobilecarrierbilling(prepaid/pay-as-you-go) 1–30 businessdays Processingtimecanbeaffectedbyyourcarrierandsometimestakes longer. Mobilecarrierbilling(postpaid/contract) 1-2monthlystatements Processingtimecanbeaffectedbyyourcarrier,butrefunds willusuallyappearwithin 2monthlybillingstatements.Ifittakeslonger,contactyourcarriertocheckthestatus. GoPayandOVO(Indonesiaonly) 1-5 days  GooglePlaybalance(giftcardorcreditbalance) 1businessday  RefundsappearinyourGooglePlay account. Occasionallythiscantakeupto3businessdays. GooglePay 1businessday RefundsappearinyourGooglePay account. Occasionallythiscantakeupto3businessdays. KakaoPay(Koreaonly) 3–5businessdays Thiscansometimestakeupto10businessdays.Ifrefundtakeslonger,contactKakaoPayformoredetailedinformation. MercadoPago(BrazilandMexico) 1-5businessdays MoMo E-Wallet(Vietnamonly) 1-5businessdays mypaysafecard(Poland,Cyprus,CzechRepublic,Slovakia,Slovenia,Austria,Belgium,Italy,theNetherlands,Portugal) 3-5businessdays OctopusO!ePay(HongKongonly) 1–5businessdays. Refundsshouldappearontheuser'se-Walletaccount. OnlineBanking 1-10businessdays Processingtimecanbeaffectedbyyourbank,buttypicallytakesbetween4and10businessdays. PayPal 3–5businessdays Thiscansometimestakeupto10businessdays.Ifyou'rereturningthemoneytoapaymentmethodwithinPayPal(likealinkedbankaccount),contactPayPalformoredetailedinformation. Payco(Koreaonly) 3–5businessdays Thiscansometimestakeupto10businessdays.Ifittakeslonger,contactPAYCOformoredetailedinformation. Promptpay(Thailandonly) ApprovedrefundsareautomaticallyandinstantlycreditedasPlaybalanceintheuser'sPlayaccount.  Refundstotheoriginalbankaccountaren’tsupported. QIWIКошелек(RussiaandKazakhstan) 3–5businessdays Refundsshouldappearintheuser'saccount.  ShopeePay(Indonesia,Malaysia,andThailand) 1-5businessdays TrueMoneyWallet(Thailandonly) 1-5businessdays VTCPay(Vietnamonly) 1-5businessdays ZaloPay(Vietnamonly) 1-5businessdays ЮMoney[YooMoney] 1-3businessdays Wasthishelpful?Howcanweimproveit?YesNoSubmitNeedmorehelp?SigninforadditionalsupportoptionstoquicklysolveyourissueSignintrueMovies&TVMymovieorshowwon'tplayorshowsanerrorLearnaboutrefundsonGooglePlaySendfeedbackaboutGooglePlayMovies&TVorGoogleTVSearchClearsearchClosesearchGoogleappsMainmenuSearchHelpCentertrue84680falsefalse