Sales Policies - Apple

For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days. GlobalNavOpenMenu GlobalNavCloseMenu Apple ShoppingBag + Searchapple.com Cancel Apple Store Mac iPad iPhone Watch AirPods TV&Home OnlyonApple Accessories Support ShoppingBag + Cancel SALES&REFUNDTERMSANDCONDITIONS(“TERMS”) U.S.SalesandRefundPolicy ThanksforshoppingatApple.Weappreciatethefactthatyouliketobuythecoolstuffwebuild.Wealsowanttomakesureyouhavearewardingexperiencewhileyou’reexploring,evaluating,andpurchasingourproducts,whetheryou’reattheAppleOnlineStore,inanAppleRetailStore,oronthephonewiththeAppleContactCenter.(Tomakeitvisuallyeasieronbothofus,we’llrefertotheseentitiesasthe“AppleStore”inthispolicy.) Aswithanyshoppingexperience,therearetermsandconditionsthatapplytotransactionsatanAppleStore.We’llbeasbriefasourattorneyswillallow.ThemainthingtorememberisthatbyplacinganorderormakingapurchaseatanAppleStore,youagreetothetermssetforthbelowalongwithApple’s PrivacyPolicy(Opensinanewwindow) andTermsofUse(Opensinanewwindow). StandardReturnPolicy WefundamentallybelieveyouwillbethrilledwiththeproductsyoupurchasefromtheAppleStore.That’sbecausewegooutofourwaytoensurethatthey’redesignedandbuilttobejustwhatyouneed.Weunderstand,however,thatsometimesaproductmaynotbewhatyouexpectedittobe.Inthatunlikelyevent,weinviteyoutoreviewthefollowingtermsrelatedtoreturninga product. Foranyundamagedproduct,simplyreturnitwithitsincludedaccessoriesandpackagingalongwiththeoriginalreceipt(orgiftreceipt)within14daysofthedateyoureceivetheproduct,andwe’llexchangeitorofferarefundbasedupontheoriginalpaymentmethod.Inaddition,pleasenotethefollowing: Productscanbereturnedonlyinthecountryorregioninwhichtheywereoriginallypurchased. Thefollowingproductsarenoteligibleforreturn:electronicsoftwaredownloads,subscriptionstotheSoftware-Up-To-Dateprogram,AppleStoreGiftCards,andanyAppleDeveloperConnectionproducts. ForreturnstoanAppleRetailStoreforcash,cashequivalent,andchecktransactionsover$750,Applewillmailarefundchecktoyouwithin10businessdays. Shouldyouwishtoreturntenormoreofthesameproduct,youmustreturntotheAppleStorewhereoriginallypurchased. Inthecaseofitemsreturnedwithagiftreceipt,ApplewillofferyouanAppleGiftCard. Openedsoftwarecannotbereturnedifitcontainedasealwiththesoftwarelicenseontheoutsideofthepackageandyoucouldreadthesoftwarelicensebeforeopeningitspackaging.Asanexception,youmayreturnApple-brandedsoftwareifyoudonotagreetothelicensingterms;however,youmaynotretainorotherwiseuseanycopiesofreturnedsoftware. Appleprovidessecurityfeaturestoenableyoutoprotectyourproductincaseoflossortheft. Ifthesefeatureshavebeenactivatedandcannotbedisabledbythepersoninpossessionofthe phone,Applemayrefusethereturnorexchange. ForcompletedetailsonhowtoreturnaproductpurchasedattheAppleStorepleasevisittheReturns&Refunds(Opensinanewwindow)page. ReturnofAppleCare+underaniPhoneUpgradeProgram ShouldyoureturntheAppleCare+portionofyouriPhoneUpgradeProgram,pleasenotethatyouwillloseyourUpgradeOptionassetforthunderthetermsoftheiPhoneUpgradeProgram(Opensinanewwindow). iPhone,iPadandWatchReturns-WirelessServiceCancellation Wirelesscarriershavedifferentservicecancellationpolicies.ReturningyouriPhone,iPadorWatchmaynotautomaticallycancelorresetyourwirelessaccount;youareresponsibleforyourwirelessserviceagreementandforanyapplicablefeesassociatedwithyourwirelessaccount.Pleasecontactyourwirelessserviceproviderformoreinformation. AppleWatchReturns AppleWatchfromtheEditioncollectionmayonlybereturnedorexchangedifit’sinitsoriginal,undamagedandunmarkedconditionafterpassinginspectionatApple’soffsitefacility.Dependingonyouroriginalformoftender,acheck,wiretransfer,orrefundtoyourdebit/creditcardwillbeissuedwithin10businessdaysprovidedthereturneditemisinitsoriginalcondition. AdditionalAppleProductTerms ThepurchaseanduseofAppleproductsaresubjecttoadditionaltermsandconditionsfoundathttps://www.apple.com/legal/sla/(Opensinanewwindow)andhttps://www.apple.com/legal/warranty/(Opensinanewwindow). MakingunauthorizedmodificationstothesoftwareonaniPhoneviolatestheiPhonesoftwarelicenseagreement.ThecommontermformodifyinganiPhoneisjail-breaking,withaparticularemphasisonthesecondpartofthatterm.That’swhywestrongly,almostemphatically,recommendthatyoudonotdoso.Really.ShouldyoubeunabletouseyouriPhoneduetoanunauthorizedsoftwaremodification,itsrepairwillnotbecoveredunderthewarranty. PricingandPriceReductions/Corrections Applereservestherighttochangepricesforproductsdisplayedat/ontheAppleStoreatanytime,andtocorrectpricingerrorsthatmayinadvertentlyoccur.Additionalinformationaboutpricingandsalestaxisavailableonthe Payment&Pricing(Opensinanewwindow) page.IntheeventyouhavebeenchargedmorethanthepostedpriceforaproductinanAppleRetailStore,pleaseseeaManagerforarefundoftheovercharge. ShouldApplereduceitspriceonanyApple-brandedproductwithin14calendardaysfromthedateyoureceiveyourproduct,feelfreetovisitanAppleRetailStoreorcontacttheAppleContactCenterat1-800-676-2775torequestarefundorcreditofthedifferencebetweenthepriceyouwerechargedandthecurrentsellingprice.ToreceivetherefundorcredityoumustcontactApplewithin14calendardaysofthepricechange.Pleasenotethatthisexcludeslimited-timepricereductions,suchasthosethatoccurduringspecialsalesevents,suchasBlackFridayorCyberMonday. Priceprotectionisonlyavailableforupto10unitsofaparticularproduct.Additionally,wemayrequirethatyouhavetheproductwithyouorotherwisehaveproofofpossessionwhenrequestingpriceprotection. PricesshownareinU.S.dollars.IfyouarepayingforyourorderwithaninternationalVisa,MasterCard,orAmericanExpresscreditcard, pleasenotethatthepurchasepricemayfluctuatewithexchangerates.Inaddition,yourbankorcreditcardissuermayalsochargeyouforeign conversionchargesandfees,whichmayalsoincreasetheoverallcostofyourpurchase.Pleasecontactyourbankorcreditcard issuerregardingthesefees. OrderAcceptance/Confirmation Applemay,initssolediscretion,refuseorcancelanyorderandlimitorderquantity.Applemayalsorequireadditionalqualifyinginformationpriortoacceptingorprocessinganyorder.OncewereceiveyourOnlineorCallCenterorder,we’llprovideyouwithanemailorderconfirmation.Yourreceiptofanorderconfirmation,however,doesnotsignifyApple’sacceptanceofyourorder,nordoesitconstituteconfirmationofouroffertosell;wearesimplyconfirmingthatwereceivedyourorder.TheAppleStorereservestherightatanytimeafterreceivingyourordertoacceptordeclineyourorderforanyreason.IfApplecancelsanorderafteryouhavealreadybeenbilled,Applewillrefundthebilled amount. Shipping&Delivery Pleasereviewthe Shipping&Pickup(Opensinanewwindow) pagetolearnabouthowandwhenyouwillreceivetheproductsyoupurchasedfrom theAppleStore.SincetheactualdeliveryofyourordercanbeimpactedbymanyeventsbeyondApple’scontrolonce itleavesourfacilities,Applecannotbeheldliableforlatedeliveries.Wewill,however,workwithyoutoensureasmoothdelivery. AsAppletakescareofthedispatchoftheproductsyoupurchaseontheAppleStore,therisk oflossof,ordamageto,product(s)shallpasstoyouwhenyou,orapersondesignatedbyyou,acquiresphysicalpossessionoftheproduct(s).Titleintheproduct(s)shallpasstoyouwhentheproduct(s)ispickedupbythecarrierfromourwarehouse.Atthispoint,youwillreceivetheShipmentNotificationEmail. Ifthereareanyissueswithdelivery,pleasecontactAppletoresolve.  In-StorePickupandReturn Appleoffersin-storepickupformanyoftheitemsavailableontheOnlineStore.Certainproductsandpaymentmethods,however,maynotqualifyforin-storepickup.Onlyyouorthepersondesignatedbyyoumaypickuptheitem(s)purchased.Agovernment-issuedphotoIDandordernumberwillberequiredforpickup.Applewillnotifyyouwhenyourorderisreadyandthedatebywhichyouneedtopickupyouritems.We’llalsosendyouareminderortwo,justincaseitslipsyourmind.Ifyoudon’tpickupyourorder,Applemaycancelit.Pleaseclickhere(Opensinanewwindow)forcompletedetailsaboutin-storepickup. PickupContact Ifyouselectin-storepickup,youmaydesignateathirdpartytopickupyourorder.Youmustprovidethenameandemailaddressofthethirdparty.Pleasenotethatcertainproductsandpaymentmethodsarenoteligibleforin-storepickupbyathirdparty.ThethirdpartywillneedtobringagovernmentissuedphotoIDandordernumberforpickup.Appleisnotresponsibleforactionstakenbythethirdpartyonceyouritem(s)havebeenpickedup. ConsumersOnly TheAppleStoresellsandshipsproductstoend-usercustomersonly,andwereservetherighttorefuseorcancelyourorderifwesuspectyouarepurchasingproductsforresale. U.S.ShippingOnly ProductspurchasedonlinefromApplewillonlybeshipped toaddresses withintheU.S.andaresubjecttoU.S.andforeignexportcontrollaws andregulations.Productsmustbepurchased,sold,exported,re-exported,transferred,andusedincompliancewiththeseexportlawsand regulations. TopurchaseAppleproductsonlinefromoutsideoftheU.S.,pleaseclick here forinternationalstoreinformation. ProductAvailabilityandLimitations Giventhepopularityand/orsupplyconstraintsofsomeofourproducts,Applemayhavetolimitthenumberofproductsavailableforpurchase.Trustus,we’rebuildingthemasfastaswecan.Applereservestherighttochangequantitiesavailableforpurchaseatanytime,evenafteryouplaceanorder.Furthermore,theremaybeoccasionswhenAppleconfirmsyourorderbutsubsequentlylearnsthatitcannotsupplytheorderedproduct.Intheeventwecannotsupplyaproductyouordered,Applewillcanceltheorderandrefundyourpurchasepriceinfull. GiftCards ForAppleStoreGiftCardTermsandConditions,pleaseclickhere(Opensinanewwindow). ††Weapproximateyour locationfromyourinternetIPaddressbymatchingittoageographicregionor fromthelocationenteredduringyourpreviousvisittoApple.