Check the Status of WebGL & Enable it in Your Browser
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Enable WebGL status. In a Chrome browser window, type chrome://settings/system in the URL field. Ensure that "Use hardware acceleration when ... FeaturesPhotoeditorDesigntoolsTouchupFacebookdesignYouTubedesignInstagramdesignTemplatesGraphicsBrandingPricingLearnPicMonkey101Tips&TutorialsWhat’sNewHelp&SupportLogInFreeTrialHelp>Troubleshooting&errors>CrashesandPerformance>ChecktheStatusofWebGL&EnableitinYourBrowserPicMonkeyHelp&SupportChecktheStatusofWebGL&EnableitinYourBrowserIfPicMonkeyhasbeenrunningslowly,and/oryou’vereceivedamessagefromusaboutslowperformance,yourissuesmayberelatedtoWebGL,orWebGraphicsLibrary.LearnmoreaboutWebGLandPicMonkey.SupportforWebGLispresentinlaterversionsofFirefox,GoogleChrome,Safari,andMicrosoftEdge;however,theuser'sdevicemustalsohavehardwarethatsupportsthesefeatures.First:TesttoseeifWebGListheproblemTofindoutifWebGLiscausingtheproblem,openabrowserwindowandheadtohttp://get.webgl.org.IfyouDONOTseeaspinningcube,youcantryacouplethingsdependingonyourbrowserbeforecontactingoursupportteam.•ChromeEnableWebGLstatusInaChromebrowserwindow,typechrome://settings/systemintheURLfieldEnsurethat"Usehardwareaccelerationwhenavailable"istoggledtoon(showingblue).Ifyoumustturnthison,closeandrelaunchChromeafterward.CheckWebGLstatusNext,gotochrome://gpuUnderthe"GraphicsFeatureStatus"list,findWebGLtolearnitsstatus.Ifitsays"Hardwareaccelerated"thenWebGLisrunningonthegraphicscard.Ifthestatusisnot "Hardwareaccelerated",thenthe ProblemsDetected list(belowthethe GraphicsFeatureStatus list)mayexplainwhyhardwareaccelerationisunavailable. If"B"isyouroutcome,youshouldcontactourHelpteam.PleaseprovideuswithaGPUreportfromstep4above—byopeningawindowinChromeandtypingchrome://gpuintoyouraddressbar.Copyandpastethereportintotheemail.•FirefoxCheckWebGLstatusOpenabrowserwindowinFirefox.Type"about:config"intheURLaddressbar.Inthesearchbox,type"webgl.disabled"ThevalueshouldbefalseifWebGLisenabled.EnableWebGLstatusPleasenotethatmakinganychangesintheFirefoxconfigurationareacouldadverselyimpactyoursystem.YoucancontactourHelpteam.Pleaseprovideusabrowserconfigurationreportbyopeninganewtabandtypingabout:supportintoyouraddressbar.Clickthebuttonthatreads:"Copytexttoclipboard"andpastethereportintotheemail.•SafariWebGLisenabledbydefaultinSafari.Ifit’snotworking,pleasecontactsupport.•MicrosoftEdgeEnableWebGLstatusInanEdgebrowserwindow,typeedge://settings/systemintheURLfield.Ensurethat"Usehardwareaccelerationwhenavailable"ischecked.Ifyouneedtocheckit,besuretorestartyourbrowserafterwardsothechangetakeseffect.CheckWebGLstatusNext,gotoedge://gpuUnderthe"GraphicsFeatureStatus"list,findWebGLtolearnitsstatus.Ifitsays"Hardwareaccelerated"thenWebGLisrunningonthegraphicscard.Ifthestatusisnot "Hardwareaccelerated",thenthe ProblemsDetected list(belowthethe GraphicsFeatureStatus list)mayexplainwhyhardwareaccelerationisunavailable. If"B"isyouroutcome,youshouldcontactourHelpteam.PleaseprovideuswithaGPUreportfromstep4above—byopeningawindowinChromeandtypingchrome://gpuintoyouraddressbar.Copyandpastethereportintotheemail.Tags:webglStillneedhelp?ContacttheSupportTeamRelatedArticlesPicMonkeyRunningSlowlyIfPicMonkeyhasbeenrunningslowly,and/oryou’vereceivedamessagefromusaboutslowperformance,yourissuesmayberelatedtoWebGL,orWebGraphicsLibrary. WebGListhesWebGLErrorsIfPicMonkeyhasbeenrunningslowly,and/oryou’vereceivedamessagefromusaboutslowperformance,yourissuesmayberelatedtoWebGL,orWebGraphicsLibrary. NewPicMonkeywPicMonkeyEditorisSlow,LaggingorGlitchyIfyouarestrugglingtoworkintheeditor,trythefollowing:•RestartyoursessionFirst,tryloggingoutofPicMonkeyandbackinagaintomakesureyouareonthelatestvers
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