Invalid ViewContent Value Parameter | WordPress.org

[This thread is closed.] Hi, I got this error on my Facebook business manager while using this plugin. ISSUE One or more of your ViewContent events… AboutWordPressAboutWordPressWordPress.orgDocumentationSupportFeedbackSearchLogInRegister HaveyoutakentheWordPress2021Surveyyet? Skiptocontent WordPress.org SearchWordPress.orgfor: Submit ToggleMenu Showcase Learn Themes Plugins Mobile SupportDocumentationForums GetInvolvedFivefortheFuture About Blog Hosting GetWordPress Skiptocontent Support»Plugin:FacebookforWooCommerce»InvalidViewContentValueParameter Resolved nwachuku (@nwachuku) 1year,3monthsago Hi, IgotthiserroronmyFacebookbusinessmanagerwhileusingthisplugin. ISSUE OneormoreofyourViewContenteventshasinvalidcharactersinthevaluefield.Thismayaffectyourabilitytoseereturnonadspendcalculations. SOLUTION Openyourwebsite’ssourcecode.LocatetheViewContentevent(s)andupdatetheeventcodesnippet.Thevaluefieldmustcontainadecimalnumbergreaterthanzero,andmaynotincludeletters,specialcharacters,currencysymbolsorcommas. ItriedtochatwiththeFacebooksupportteambutIwasreferredtothisarticle: SettheValueandCurrencyofYourFacebookPixelStandardEvents AlsobelowiswhatIseewhenIcheckthesourceonthebrowser: fbq('track','ViewContent',{ "source":"woocommerce", "version":"4.4.1", "pluginVersion":"2.0.1", "content_name":"Fortress1700DT\/TA(3-Wheel)", "content_ids":"[\"wc_post_id_287\"]", "content_type":"product_group", "contents":{ "0":{ "id":"wc_post_id_287", "quantity":1 } }, "content_category":"3Wheels", "value":"2789.00", "currency":"CAD" },{ "eventID":"4e9388c9-7d6a-4251-8a95-f5dade2273c2" }); }); WEBSITECONFIG: WooCommerceversion:4.4.1 PHPversion:7.2.33 FacebookforWooCommerce:2.0.1 WordPress:5.5 ThepageIneedhelpwith:[logintoseethelink] Viewing8replies-1through8(of8total) PluginSupport Christine,SkyVergeSupport (@christineskyverge) 1year,3monthsago Hi@nwachuku, Thanksforallthedetailyou’veprovided,it’sreallyhelpful!I’msorryforthedelayingettingbacktoyou,thanksforyourpatiencehere🙂 Asafirststep,couldyougotowhereyou’veaddedthepixelcodetoyoursiteandmakesuretheevent’svalueissetwithoutquotations? Forexample,itshouldbevalue:2789.00,ratherthanvalue:"2789.00" Couldyouletmeknowonceyou’veconfirmedthis? Thanks! Christine ThreadStarter nwachuku (@nwachuku) 1year,3monthsago Hi@christineskyverge, IamusingtheFacebookforWoocommerceplugin.ThecodesnippetIaddedinmyquestionabovewasgeneratedautomaticallybytheplugin(Icopiedfromthebrowsersource) Couldyoupleasecheckifthepluginisparsingthatvalueasafloatfromyourend? Regards, Christian PluginSupport Christine,SkyVergeSupport (@christineskyverge) 1year,3monthsago Hi@nwachuku Thanksfortheadditionaldetailhere! I’vepassedthisalongtomycolleagueSimon,whoseemstobeworkingonthisissueforyourwebsite,scootercountry.ca,viaemailwiththesubjectline“FacebookPixelError:InvalidViewContentValueParameter”. Itlookslikeheidentifiedsomenextsteps,andifyoucouldcheckhisemailonthat,I’dreallyappreciateit! Sincethat’sthecase,couldyoupleaseproceedwiththatemailtoensurethatourteamwillbeabletoassistyou? Thanks! Christine Thisreplywasmodified1year,3monthsagobyChristine,SkyVergeSupport. Thisreplywasmodified1year,3monthsagobyChristine,SkyVergeSupport. PluginSupport simonskyverge (@simonskyverge) 1year,3monthsago Hey@nwachuku! SimonpoppinghereasChristinementionedyoualsohadthesamerequestintheforums.I’mnotsureifyoureceivedmyemailfromyesterday,thoughitwouldbegreatifyoucouldtakealookinyourspamfolderincaseIgotcaughtinthere! Essentially,whenIcheckedyoursiteyesterdayInoticedthatthereappearstobemorethanonepixelinstalledcurrently.Tomakesurethisisn’tcausinganissuewiththenotificationyou’rereceivingfrombusinessmanager,wewouldrecommendremovingthisfirstsothatwecanfocustroubleshootingthisfurther. Ifthatdoesn’thelpwiththeproblem,I’dbehappytotakeacloserlook!Inwhichcase,itwouldbegreatifwecouldgetaccesstothedebuglogstoo,asthismaybeloggingserver-sideloggingeventsaswell. Firstlythough,ifyoucouldconfirmtheissuepersistswithonlyourpixelenabledonyoursite,thatwouldbegreat! Cheers, Simon. ThreadStarter nwachuku (@nwachuku) 1year,3monthsago Hi@simonskyverge Thanksforgettingbacktomeonthis.IhaveremovedallFacebookpixelinstancesfromthewebsiteexcepttheonethatwasgeneratedbytheFacebookforwoocommerceplugin. WhenIcheckmybusinessmanagerIstillseethetwoerrors.Ihaveattachedascreenshotherehttps://ibb.co/94tC3H8 Regards, Christian Thisreplywasmodified1year,3monthsagobynwachuku. PluginSupport simonskyverge (@simonskyverge) 1year,3monthsago Hey@nwachuku, Great,thankssomuchforthat!ItlooksliketheViewContentnoticeisnolongerappearing,asit’smarkedasInactivesinceAugust27th.StilllookslikewehaveanissuewiththeAddToCarteventthough. Asmentionedbefore,wealsosendsomeservertoservereventswiththelatestpluginversion,soitwouldbegreatifIcouldtakealookatthedebuglogforthistimeframetoo.YoucanfindthisatWooCommerce>Status>Logsandlookingforthefacebook_for_woocommercelogfilewiththematchingdate. Ifyou’dliketosharethisprivately,couldyoupleasereplybacktotheemailyousentuspreviouslywhichIrepliedtobefore? Cheers! Simon. ThreadStarter nwachuku (@nwachuku) 1year,3monthsago Hi@simonskyverge IwouldprefertosendtheloginformationprivatelybutIcouldnotfindtheemailyousentearlierinmyinboxandspamfolder.Couldyoupleaseemailmeatchristian@chmg.ca(Iwillreply)orletmeknowthesubjectoftheemailyousenttomeearlier. Thanks Christian PluginSupport simonskyverge (@simonskyverge) 1year,3monthsago Hey@nwachuku,ofcourse!I’vejustthisminuteemailedyoubackonthepreviousemailthreadtotheemailyou’vespecified.Ilookforwardtohearingfromyousowecantakeacloserlook.🙂 Letmeclosethisoffandwecanpickitupintheemail. Cheers, Simon. Viewing8replies-1through8(of8total) Thetopic‘InvalidViewContentValueParameter’isclosedtonewreplies. FacebookforWooCommerce SupportThreads ActiveTopics UnresolvedTopics Reviews In:Plugins 8replies 3participants Lastreplyfrom:simonskyverge Lastactivity:1year,3monthsago Status:resolved Views Topicswithnoreplies Non-supporttopics Resolvedtopics Unresolvedtopics Alltopics About Blog Hosting Donate Support Developers GetInvolved Learn Showcase Plugins Themes WordCamp WordPress.TV BuddyPress bbPress WordPress.com Matt Privacy PublicCode @WordPress WordPress CodeisPoetry.