How to get a Google Play refund quickly and simply

On your phone, open the Google Play Store and navigate to the app or game you want to be refunded for. · Click the Refund button. · Confirm by ... LinksonAndroidAuthoritymayearnusacommission. Learnmore. HowToHowtogetarefundforappspurchasedfromtheGooglePlayStoreHere'showtogetaGooglePlayrefundfromthePlayStoreforalmostanythingyoucanpurchase.ByJoeHindy•April3,2022Ithashappenedtoallofus:youpurchasethatnewappfromtheGooglePlayStore,confidentthatyouaregoingtoloveit,andthenyoudon’t.Thereareavarietyofreasonstorequestarefund.Theappdoesn’tworkwithyourdevice,theappdoesn’tworkasintended,oryoujusthaveabigcaseofbuyer’sremorse.Youmayhaveevenpurchasedtheappaccidentally.Regardless,allofthemethodsforrefundsarethesame.ThegoodnewsisthatGooglehasarefundprocessbuiltrightintothePlayStore.Thedownsideisthatifyouwantahassle-freerefundprocess,youwillhavetoactratherquickly.HereishowtogetarefundintheGooglePlayStore. Readmore:GooglePlayStore:Adefinitiveguideforbeginners QUICKANSWER TogetarefundontheGooglePlayStore,(ifitiswithintwohoursofpurchase),headtotheapppageandrequestarefunddirectly.Afterthat,for48hours,headtothislink,clicktheRequestarefundbutton,andfillouttheform.Formovies,TV,andbooks,openthislink,tapReportaproblem,filloutthedetails,andsubmit. JUMPTOKEYSECTIONS HowtorefundappandgamepurchasesintheGooglePlayStore HowtoreportandrefundGooglePlaychargesyoudon'trecognize HowtogetarefundforGooglePlayMovies,TVshows,andbooks HowtorefundanapporgamefromthePlayStore TheeasiestwaytogetaGooglePlayrefundonarecentlypurchasedapporgameistorequestarefunddirectlyonthePlayStore.Theprocessisextremelysimple,withnoquestionsasked,butthere’sacatch.Youhavetoactquickly.Infact,you’llhavetosubmitarefundrequestwithintwohoursofpurchasingtheapporgamedirectlyinthePlayStoreapp.Afterthat,youhave48hourstorequestonefromGoogle.Thatmaysoundfast,buttwohoursisplentyoftimetodeterminewhetheryou’llcontinueusinganapporgame.Bothmethodsalsoworkforaccidentalpurchases. Howtogetarefundwithintwohours Onyourphone,opentheGooglePlayStoreandnavigatetotheapporgameyouwanttoberefundedfor. ClicktheRefundbutton.Apromptwillcomeuplettingyouknowtheappwillbeuninstalled. ConfirmbytappingtheRequestrefundbutton. ThePlayStorewillprocesstherefundandtheapppagewillrefresh.It’lllookasthoughyouneverboughtit. Ifyou’reoutsidethetwo-hourwindow,butinsidethe48-hourwindow ClickheretogotoGooglePlay’srefundrequestpage. TaptheRequestarefundbutton. Theformwillwalkyouthroughtheprocedure.Simplyfollowthedirectionsonthewebpage.Itshouldtakeaboutfiveminutes. Typically,unlesssomethinggoeshorriblywrong,Googleshouldthenprocessyourrefundinonetofourbusinessdays.Googlemaydenyyourrequestifitdetectsabuse.Ifthathappens,you’llhavetogetintouchwithGoogledirectlytorefutetheirdecisionandpleadyourcase. Howtogetarefundoutsideofthe48-hourwindow Thefirstthingwe’drecommendisfillingouttheformasdirectedabove.Iftheappisfraudulentorsomethingelseiswrong,GooglePlaymayhonorarefundevenifit’soutsidethewindow. Barringthat,thelasthailmaryisemailingthedeveloperdirectly.SimplyopenthePlayStoreandnavigatetotheapporgameinquestion.Thereisasectionthereforcontactingthedeveloper. Usethatinformationtosendthedeveloperanemailaskingforarefundandareason. Atthispoint,yourchancesofgettingarefundareslimtonone.Thedevelopercangrantyouoneattheirdiscretion,butthereisnoprecedentorrequirementthattheydoso.Makesuretobepolitesincethisisanapproachyouhavelittlepowerover. Howtogetarefundforin-apppurchasesandsubscriptions Onceagain,clickheretogotoGooglePlay’srefundrequestpage.ClicktheRequestarefundbutton. FillouttheformasdirectedbyGoogle.Theinstructionsareincludedintheform. Whenyougetthere,makesuretoselectthein-apppurchaseyouwishtorefund. Fromthere,makesureyou’reveryclearaboutwhyyouwantarefund. Alternatively,onacomputerwithafullwebbrowser,youcanclickheretogotoyourGooglePlayorderhistory. Findthein-apppurchaseyou’rehavingtroublewith. TaptheReportaproblembutton.ThentaptheSelectanoptiondrop-down. Selectyourreasonforrequestingarefund.GooglePlaymayaskyoutodescribeyourissue.HittheSubmitbuttonwhenyou’redone. Thisoneisabitstickybecausemostin-apppurchasesdon’tgetrefundsunlessthereisaspecificissue.Subscriptionsarealsodifficulttorefund.Yourbestbetistheprocesslistedabove,butitbynomeansguaranteesafullrefund. HowtoreportandrefundGooglePlaychargesyoudon’trecognizeSometimes,someonewillgetaholdofyourdeviceoryourpaymentinformationandforceyouraccounttobuysomethingyoudidnotwantittobuy.Luckily,Googlehasanentirewebpageforreportingchargesthatyoudon’trecognize.Theprocessisprettysimple: Openthislinktogettothereportpage. HittheReportanunrecognizedtransactionbutton. Fillouttheformaspertheinstructionsintheform.Itshouldtakeyouaboutfiveminutes. Googlemaytakesometimetorenderadecisionandyoumaygetcontactedviaemailtoansweradditionalquestions.We’renot100%certainofthetimeframeforthisonesinceitcanvaryfromcasetocase.Thegoodnewsisthatyoudon’thavetoadheretotheusual48-hourwindowforunrecognizedtransactions.Googlesaysyouhave120daysfromthedateofthepurchasetofileyourclaim. HowtogetarefundforGooglePlaymovies,TV,andbooksTheprocessforrefundingbooks,TVshows,andmoviesisslightlydifferent.Youdon’tgetarefundbuttonasyoudowithappsorgamesandyoumustlookelsewhereforyourrefund.Luckily,GooglePlaygivesyouaweektorequestarefundforanymovie,TVshow,orbookyoupurchasedprovidedyouhaven’twatchedorreadanyofityet. Clickhere(onacomputerwebbrowser)toaccessyourorderhistory. Findthepurchaseyouwanttoberefunded. TaptheReportaproblemlinknexttothepurchaseinquestion. TaptheSelectanoptiondrop-downmenuandselectyourreasonforarefund. Googlewillaskyoutodescribeyourissue.DosoandthenclickSubmit. Googleshouldrenderitsdecisionwithin24hoursandsendyourrefundwithinfourdays,asperGooglepolicy. Thereisonecaveattothis.AudiobookscannotberefundedanywhereintheworldexceptSouthKorea,accordingtoGoogle.Theabovemethodisjustregularebooks,movies,andTVshowsonly.Additionally,GoogleisremovingTVandmoviepurchasesfromthePlayStoreandintoGoogleTV.WewillupdatethisarticleoncethattransitioniscompletetotellyouthenewmethodforrefundingTVandmoviepurchases. Readmore:HowtodownloadandinstalltheGooglePlayStore FAQs HowlongafterpurchasecanIaskforarefund?Forappsandgames,youcangetadirectrefundinthePlayStorewithintwohoursofpurchase.Youcanfilloutaformupto48hoursafterpurchase.Forbooks,TVshows,andmovies,it’ssevendaysformostcountriesandupto14daysinselectcountries.However,defectivecontentcanberefundedupto65daysafterpurchase.Foraudiobooks,allsalesarefinalexceptinSouthKoreawhereyougetaseven-daywindowaslongasyouhaven’tlistenedtotheaudiobook.Forafulllistoftherules,clickheretocheckoutGoogle’ssupportpage.Howlongdorefundstake? Generallyspeaking,GooglePlayshouldrenderitsdecisionwithin24hoursandhaveyourrefundouttoyouwithinfourbusinessdays.Forunrecognized(fraudulent)purchases,itmaytakelonger.HowdoIcontactGoogle’ssupportteamforhelpwitharefund? HeadtothislinktoviewtheGooglesupportpageforPlayStorerefunds.Atthebottomofthepage,thereisanoptiontocontactGoogledirectly.Tapit,tellGooglethereasonyou’recontactingthem.KeepenteringinformationandtappingtheNextstepbuttonuntilyougettotheend,whereyoucaninitiateachatoremailwithGoogle. AppsHowToGoogleGooglePlayStoreComments